FAQ

Knowlagebase(Order Question;FAQ)

1.Combining Orders

Can I request the combination of multiple orders?

At Funssor Lab , our Team is dedicated to swift order processing. Should you find the need to merge orders that have not been prepared for shipment, there is a possibility of accommodating your request for a consolidated shipment. For this purpose, we recommend reaching out to our customer service promptly. Please get in touch as soon as possible to initiate your request for order combination. Our team will make every effort to assist you in the most efficient manner.

Order Changes

Can I make changes to my placed order?

Certainly,if the order has not been shipped out! We understand that plans may evolve. If you wish to add or remove specific parts from your existing order, we will do our best to accommodate your request.

To proceed with order modifications, kindly send us email to funssor@foxmail.com containing your Order Number along with a detailed description of the changes you would like to make. Our dedicated team will promptly attend to your request and make every effort to ensure that the necessary adjustments are applied

Customizing a Machine

Can I personalize a Machine Bundle to match my requirements?

Absolutely! We recognize that individual projects have distinct demands. To cater to this, you have the freedom to customize any Bundle as per your needs. The process is simple:

Refer to the Parts List: Within the product details of the Bundle you intend to customize, you'll find a Parts List. This list comprehensively outlines the components included.

Tailor Your Selection: Add only the parts you require from the Parts List to your shopping cart.

Complete Your Build: To round out your personalized Build, ensure you add any additional components you may need.

By following these steps, you can seamlessly create a customized Bundle that aligns perfectly with your project's specifications. Should you require any further assistance during this process, our team is here to support you.

Order Status and Account Information

here are explanations of common order statuses:

• Awaiting Fulfillment:Your order and payment have been processed, and we're currently preparing your order for shipment.
• Awaiting Payment:An order has been initiated, and payment is required to facilitate processing and shipment.
• Pending: Your order is received and in a pending state. Kindly review your email or OpenBuilds Part Store account for an order-related message.
• Partially Shipped:All available in-stock items have been dispatched, and any remaining items will follow shorty. Comprehensive information is relayed through email or an order message on the OpenBuilds Part Store.
• Canceled:Your order has been canceled as per your request, and a complete refund or credit has been processed.
• Refunded:Refund issuance for either a portion or the entirety of your order. Details can be found via email or an order message on your account on OpenBuilds Part Store.

For any further inquiries or clarifications, please don't hesitate to reach out to our customer service. Your satisfaction remains our priority.

Cancel Order

Can I request the cancellation of my order?

Certainly. If your order has not yet been dispatched for shipping, it is possible to cancel it.

Payment Methods

What payment methods does Funssor  accept?

At  Funssor, we offer a range of convenient payment options to cater to your preferences:

PayPal

Visa

Mastercard

American Express

Discover

Bank Wire Transfers

Check

Purchase Orders

Choose the method that best suits your needs and enjoy a seamless and secure payment process. If you have any inquiries or require assistance with payments, please don't hesitate to contact our customer service. Your satisfaction is our top priority.

However, it's important to bear in mind that our order processing is swift. To ensure the best chance of cancelling your order, we recommend reaching out to our customer service without delay. Our team will make every effort to assist you in the cancellation process. Your prompt communication is greatly appreciated.

Returns

How can I initiate a product return?

We strive to provide a seamless return experience at the  Funssor Store. Here's an outline of our return policy and the steps to follow:

Funssor Store Return Policy:

You have the opportunity to return new and unopened items within 30 days from the date of delivery for a full refund or exchange. Refunds or exchanges are generally processed 1-2 weeks after we receive your returned package. Please keep in mind that bank processing time for refunds might take up to 15 business days, contingent upon your bank's policies.

Most often, the responsibility for return postage lies with you, and the refund will exclude the initial shipping charges you paid.

How to Make a Return:

• Secure Packaging: Carefully package the items you're returning to ensure they arrive undamaged.
• Include a Note:Place a note within the package, including your name, order number, and a brief explanation of the reason for the return.
• Specify Your Preference:Indicate whether you're requesting a refund, store credit, or an exchange.
• Postage Application: Apply the appropriate postage to the package and proceed to ship it.

Returns Processing Center:

Funssor Lab 

China

Please bear in mind that software purchases are non-refundable.

If you require any further assistance or have queries concerning the return process, please don't hesitate to reach out to our customer service. 

International Shipping: Where Do We Ship?

We're committed to serving customers worldwide. Funssor Lab ships to all countries, ensuring global access to our products and services.

However, there are specific regions where we are unable to ship, including:

- Cote d'Ivoire

- Congo (Dem. Rep. & Rep.)

- Cuba

- Iran

- Myanmar (Burma)

- North Korea

- Somalia

- South Sudan

- Sudan

- Syria

- Zimbabwe

It's important to note that in addition to the countries listed earlier, there may be other regions or countries where shipping is currently unavailable. Shipping policies and restrictions can vary, so if you're uncertain about shipping to your location, please don't hesitate to reach out to us. We're here to assist you and ensure your OpenBuilds experience is seamless, no matter where you are.

Duty/VAT Fees: What You Need to Know

Checkout and Fees

When you make a purchase at the Funssor  Store, your shopping cart considers the total of your ordered parts and shipping costs. However, it's essential to understand that any VAT (Value Added Tax), duty fees, or additional charges that might be imposed are not included in your checkout total.

Handling Fees Directly

You'll be responsible for handling any VAT, duty fees, or related charges directly with your country's customs authorities. These fees are determined by local regulations and can vary depending on your location.

Local Customs Department

If you have further questions or require more information regarding VAT, duties, or fees, we recommend contacting your local customs department. They can provide specific details and guidance based on your country's policies and regulations.

At  Funssor, we aim to provide clarity and transparency regarding fees and charges associated with your orders, ensuring a smooth shopping experience. If you have any additional inquiries, please don't hesitate to reach out to us. Your satisfaction is our priority.

Shipping and Delivery Information: What You Need to Know

At Funssor, we understand that you're eager to receive your order promptly and efficiently. Here's all the essential information about shipping and delivery:

Order Processing Time

- Orders are shipped from our warehouse in Fujian,China.

- Most orders are processed and shipped within 1-2 working days depending on the stock.

- Machine bundles, which are more comprehensive, often ship in 1-2 days but can take 3-7 days to process and ship.

Order Status Notifications

- Once your order has been shipped, you will receive an automatic email notification.

- This email will also contain your tracking information, allowing you to monitor your package's journey.

- Please note that orders are packed and shipped in the sequence they are received.

Special Requests

- If you require your order for a specific time-sensitive event, we offer an Urgent Shipping Request option.

- We'll do our best to expedite your order to meet your deadline.
- Delivery times aren't guaranteed.

Delivery Instructions

- Any special delivery instructions, such as leaving the package on your porch or requesting a date/time change, should be communicated directly to your chosen shipping company.

- You can register with My USPS or Fedex to track your deliveries and make adjustments to suit your needs.

Shipping Methods and Estimated Arrival Times

Shipping Alerts

- USPS.com Priority Mail Tracking Issues: Please be aware that the USPS.com tracking system may not always provide updated information. Rest assured; your package is on its way if tracking indicates it has been picked up.

VAT/Duty Fees

- VAT/Duty Fees are not included at checkout.

- Any VAT, duty fees, or additional charges will be handled directly by you and your country's customs authorities.

- For questions regarding these fees, please contact your local customs department.

For further information or assistance, please feel free to reach out to our customer service team.

Estimate Shipping Costs: A Quick Guide

Determining your shipping costs with Funssorlab is a straightforward process. Here's how you can estimate your shipping expenses:

1. Add Items to Your Cart: Start by adding the desired parts to your cart. Simply browse our selection, select the items you need, and add them to your cart. 

2. View Your Shopping Cart:Once you've added your items, navigate to your shopping cart. You can find this in the top-right corner.
3. Enter Location Information:In your shopping cart, locate the "Estimate Shipping" section. Here, you'll be prompted to provide your location information. This includes your country, state, and postal/ZIP code.
4. Get Your Shipping Quote:After entering your location details, click the relevant button to calculate your shipping costs. The actual shipping expenses will then be displayed.
5. Complete Your Order:With the shipping costs provided, you can proceed to finalize your order. You'll have a clear understanding of the total cost, including shipping.

Please be aware that any applicable VAT, duty fees, or additional charges imposed by customs will be handled directly by you and your country. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure your shopping experience is as smooth as possible.

Order Tracking: Stay Updated with Ease

At FunssorLab, we understand the importance of tracking your order. Here's how you can keep tabs on your purchase:

1. Automatic Tracking Email:Once your order ships, you'll automatically receive an email containing your tracking information. This email is sent to the address you provided during the ordering process.
2. Supported Shipping Services: You can track your order if it's shipped through one of the following services:
3. International Tracking:For international customers, tracking is available for countries such as Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel, and Brazil when using  yanwen logistic . However, please note that tracking to other locations might have less frequent updates and could be less accurate.

With our tracking system, you can keep a close eye on your order's journey from our warehouse to your doorstep. If you have any specific tracking inquiries or need assistance with your order, feel free to reach out to our customer service team. We're here to help!